VOICERAcx helps retail and e-commerce brands automate customer support, drive sales, and build loyalty - across every channel their customers use, in every language they speak.
3×
Higher Conversion with Gendialer
50%
Faster Support Resolution
24/7
AI Sales & Support
30+
Languages
Retail and e-commerce brands face high customer service volumes, cart abandonment, and fierce competition for customer loyalty. Hiring large support teams is expensive and doesn't scale for peak seasons. VOICERAcx gives your brand an AI team that handles support, drives sales, and builds loyalty - automatically.
Instant AI responses to order status, shipping updates, and delivery queries - across WhatsApp, SMS, and voice.
AI understands customer preferences and recommends relevant products during support interactions - driving upsell.
Automate returns initiation, status updates, and refund processing - reducing agent workload significantly.
AI manages loyalty point queries, redemption assistance, and tier upgrade notifications automatically.
Gendialer proactively reaches out to customers who abandoned carts with personalized AI conversations.
Automated post-purchase follow-ups, review requests, and cross-sell campaigns via AI outreach.
D2C brands, marketplaces, and omnichannel retailers across South Asia, Southeast Asia, and the Gulf face a shared post-purchase experience: order status, returns, exchanges, and size questions dominate chat and voice — especially during festival sales and flash campaigns. Hiring temporary agents every peak is expensive and inconsistent.
Local shoppers often prefer WhatsApp-first support, COD confirmation calls, and rapid exchange policies. Marketplaces add another layer of policy complexity. Unified AI voice and chat agents help owned channels stay as responsive as marketplace chat widgets — without fragmenting brand voice.
VOICERACx combines AI voice agents, AI chat agents, and outbound campaign automation so shoppers get instant answers on WhatsApp, SMS, web, and phone. Contact center automation keeps catalog, order, and policy knowledge synchronized so conversion and retention teams operate from one conversational AI layer.
Consumer protection and e-commerce regulations differ by market. Configure VOICERACx intents and disclosures with your legal and CX policy owners before go-live.
Challenge. Festival campaigns created a surge of size, shipping, and return chats that buried human agents.
Approach. AI chat and voice agents resolved high-volume intents and routed complex fit or quality cases to specialists.
Outcome. Higher automated resolution during peaks and fewer abandoned carts caused by slow support replies.
Challenge. Customers were confused by multi-step return processes across marketplace and owned-store orders.
Approach. Conversational AI guided returns intake, pickup scheduling, and refund status across channels.
Outcome. Clearer return journeys and reduced repeat contacts for the same order.
When brand loyalty is your growth engine, VOICERACx helps retail teams handle every peak like it is a normal Tuesday. Start with order and returns support, then expand into cart recovery, VIP outreach, and post-purchase engagement on the same conversational AI platform.
Retail & E-Commerce - B2C Brands, Online Stores & Omnichannel Retail