VOICERAcx automates customer and partner communications across the entire logistics chain - from shipment tracking to driver coordination - reducing inbound call volume and improving delivery experience.
75%
Reduction in WISMO Calls
24/7
Tracking Support
30+
Languages
3 Days
To Deploy
Logistics companies face a tsunami of 'Where Is My Order' (WISMO) calls that overwhelm customer service teams. Meanwhile, driver coordination, partner communications, and exception handling require constant human attention. VOICERAcx automates the routine so your team can focus on exceptions.
AI provides real-time shipment status updates via voice, WhatsApp, and SMS - eliminating WISMO calls.
Proactive AI outreach to customers with delivery windows, delays, and confirmation requests.
Automate returns initiation, pickup scheduling, and refund status updates across all channels.
AI communicates route updates, delivery instructions, and exception alerts to drivers via voice and messaging.
Handle freight partner queries, customs documentation questions, and warehouse coordination automatically.
AI identifies delivery exceptions, notifies customers proactively, and escalates to human agents for resolution.
Logistics and 3PL operators across India, ASEAN, and Middle East trade corridors live with WISMO ('where is my order?') call spikes, carrier exceptions, and multilingual shippers. Peak festive seasons and sale events multiply volume overnight. Manual tracking desks cannot keep pace without exploding cost-to-serve.
Regional realities include COD confirmation culture in parts of South Asia, bilingual shipper desks for Gulf freight, and cross-border documentation questions that still need specialist escalation. AI works best when it deflects status noise and protects human capacity for true exceptions.
VOICERACx AI voice agents and messaging automation give real-time shipment status, delivery windows, returns intake, and driver coordination across voice, WhatsApp, and SMS. Contact center automation connects to TMS, WMS, and CRM so every answer reflects the latest scan event — not a stale ticket note.
Customs, dangerous goods, and contractual SLAs remain human-owned. VOICERACx automates communication and triage; your operations playbooks define what AI may promise and when to escalate.
Challenge. Call centers were overwhelmed by repetitive tracking questions during sale weeks, delaying true exception handling.
Approach. AI agents answered status queries on voice and WhatsApp using live tracking context, with proactive delay notices.
Outcome. Material reduction in WISMO volume and faster agent focus on damaged, lost, and high-value exceptions.
Challenge. Freight partners flooded email and phone with documentation and ETA questions across time zones.
Approach. Conversational AI handled routine partner FAQs and escalated customs or contractual issues to specialists.
Outcome. Smoother partner communication and fewer overnight backlog queues for the control tower team.
When reliability is your brand, VOICERACx helps logistics teams scale omnichannel support, cut idle WISMO load, and keep humans on the exceptions that protect SLAs. Start with tracking and delivery notifications, then expand into returns, partner desks, and peak-season surge coverage on the same conversational AI platform.
